Our Policies
Because We Care
In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.
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Shipping and Delivery
What You Need to Know
Orders placed before 12 pm PST are typically shipped the next day. Shipments may vary depending on the carrier and the destination. Typically shipments are received within 3 to 5 work days. Parcels are shipped via Canada Post, UPS, or Purolator, depending on the shipping address. Tracking information for your order will be emailed to you once your order has shipped.
We offer FREE SHIPPING for all orders.
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Returns and Refunds
Everything You Need to Know
If you are not completely satisfied with your purchase for any reason, you can return the item(s) within 30 days of purchase. You can choose to exchange the item(s) or return it for a full refund. Refunds will be applied to the method payment used at the time of purchase. Please contact dawn.cesselli@roosthooks.com for shipping instructions
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Warranty Disclaimer
The Information You Need to Know
Roost Hooks warrants the product(s) to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of one (1) year for the original invoice date. Shipping and handling fees are to be paid for by the customer. Roost Hooks agrees, at its option during the warranty period, to replace a defect product of equal value in exchange without charge (except for a fee for shipping, handling, packing, return postage, and insurance which will be incurred by the customer). Such replacement is subject to verification of a defect or malfunction and proof of purchase.
For maximum strength ensure hooks are tested prior to hanging objects. Do not hang objects in areas where damage or injury could occur if object falls. Do not use this product for loads subject to severer weather, such as high winds or other dynamics conditions. The load applied to the hook by the hanging object, must be perpendicular to the horizontal siding. Manufacturer and seller are not responsible for incorrect installation or improper use.
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Privacy Policy
Your Data is Secure
Roost Hooks Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from RoostHooks.com.
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.
We collect Device Information using the following technologies:
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Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
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Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Mention all other tracking tools and/or technologies being used by your website.
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
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Communicate with you.
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Screen our orders for potential risk or fraud.
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When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.